Warranty Information

Warranty Information

Comprehensive protection for your precious jewelry investment.

Warranty Coverage

What's Covered:

• Manufacturing defects in materials
• Faulty craftsmanship issues
• Loose or broken prongs
• Defective clasps or closures
• Stone setting problems
• Metal discoloration (plated items)

Not Covered:

• Normal wear and tear
• Damage from misuse or abuse
• Loss or theft
• Damage from chemicals
• Scratches on metal surfaces
• Alterations by third parties

Warranty Terms

• Gold Jewelry (14K+): 1 Year
• Silver Jewelry: 1 Year
• Platinum Jewelry: 1 Year
• Diamond Jewelry: 1 Year (Setting & mounting issues)
• Gemstone Jewelry: 6 Months (Setting issues only)
• Fashion Jewelry: 3 Months

Warranty Claim Process

1. Contact our customer service team at +91-96174-59017 or warranty@shreejijewelry.com
2. Provide purchase details and issue description
3. Send item for inspection (prepaid label provided)
4. Item repaired and returned within 7-10 business days

Contact Warranty Department

Phone: +91-96174-59017
Email: warranty@shreejijewelry.com
WhatsApp: +91-96174-59017

Lifetime Services

Beyond warranty period, we offer:

• Complimentary cleaning service
• Annual quality inspection
• Minor repairs at discounted rates
• Professional resizing services